Privacy
Policy.
How The Veneer Clinic collects, uses and protects the information you share with us.
Effective July 2026
About this policy
This policy explains how The Veneer Clinic handles personal information collected through this website. If information becomes part of your dental care, it may also be treated as health information under New Zealand’s Health Information Privacy Code 2020.
What we collect
When you make an enquiry, we may collect your name, phone number, email address and the treatment area you are interested in. The submission also records its time, source and the versioned privacy statement shown when you submit. Please only provide information that is relevant to your enquiry.
Website and technical information
Our website host and embedded services may collect limited technical information such as your IP address, browser or device type, pages visited and the date and time of your visit. The website may use cookies or similar technologies needed to operate features and understand website performance. Embedded services, such as maps, may also apply their own privacy practices.
Why we collect it
We use your information to respond to your enquiry, discuss your options, arrange a consultation, provide requested information and manage our communication with you. By submitting the website enquiry form, you also agree that we may send occasional marketing emails with clinic updates and offers. You can unsubscribe at any time.
Who may receive it
Your information may be accessed by authorised members of The Veneer Clinic team and trusted service providers that help us operate our website, enquiry process, communications and secure information systems. We only share information where it is reasonably needed for those purposes, where you authorise it, or where the law requires it. We do not sell your personal information.
How we protect and retain it
We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure. We keep enquiry information only for as long as it is reasonably needed for the purpose it was collected, or as required by law. If your enquiry becomes part of your care, relevant information may be retained as part of your clinical record.
Your choice
Providing information through the online form is voluntary. If you do not provide the requested contact details, we may not be able to respond through the form. You can call our reception team instead.
Updates, offers and unsubscribing
You can unsubscribe from clinic updates and offers at any time by using the unsubscribe option in an email or by contacting the clinic. Unsubscribing from marketing will not stop communications needed to answer or manage an enquiry you have made.
Access, correction or concerns
You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by contacting The Veneer Clinic using the details on this page. We handle personal and health information in line with applicable New Zealand privacy law.
Changes to this policy
We may update this policy when our services, systems or legal obligations change. The effective date at the top of this page shows when it was last updated.